We're here to help
Contact Us
Get in touch with our aquascaping experts — call, chat, email, or visit the store in Chennai.
Expert support
Aquascaping advice from people who keep tanks.
Quick replies
WhatsApp is the fastest way to reach us.
Chennai store
Walk in to see products before you buy.
Customer Support
Contact AQUAPET STORE for assistance regarding:
- Product information and availability
- Orders, payments and shipping
- Delivery and order tracking
- Damaged or wrong products
- Replacement requests
- Warranty-related queries
- Other website-related support
Replacement Support
For a product-related issue, please provide:
- Order number
- Customer name and registered mobile number
- Product name
- Description of the issue
- Clear photographs
- Complete unboxing video, where applicable
Record a complete unboxing video before and while opening your parcel. Eligible issues must be reported within 48 hours / 2 calendar days of delivery.
Send us a message
Tell us what you need — orders, replacements, product advice, or a store visit.
Prefer a quicker answer?
Browse FAQs for shipping, replacements, and orders — or jump straight into a WhatsApp chat with our team.