Privacy Policy
How we collect, use, and protect your information
Last Updated: 15 September 2026
AQUAPET STORE respects the privacy of its customers and is committed to protecting the personal information provided through our website.
This Privacy Policy explains what information we collect, why we collect it and how it may be used.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code
- Order details
- Product information
- Payment transaction information
- Customer support communications
- Information voluntarily provided through forms
2. Account Information
If you create an account, we may collect information required to manage your account and provide our services.
3. Order Information
When you place an order, information relating to the order may be collected and stored for:
- Order processing
- Payment verification
- Shipping
- Delivery
- Customer support
- Warranty or replacement processing
- Business records
4. Payment Information
Online payments may be processed through third-party payment service providers.
Payment service providers may collect and process payment information according to their own privacy policies and security practices.
AQUAPET STORE does not intentionally store sensitive payment credentials such as complete card numbers or CVV details.
5. How We Use Your Information
Your information may be used to:
- Process orders
- Confirm payments
- Arrange delivery
- Provide order tracking
- Respond to customer enquiries
- Process replacement or warranty requests
- Communicate important order information
- Improve our website and services
- Prevent fraudulent or unauthorized activities
- Comply with applicable legal requirements
6. Communication
We may contact customers through phone, SMS, email, WhatsApp or other available communication channels regarding:
- Order confirmation
- Payment status
- Shipping
- Delivery
- Replacement requests
- Customer support
- Important service updates
Marketing communications, where applicable, will be handled according to applicable requirements and customer preferences.
7. Cookies
The website may use cookies and similar technologies to:
- Maintain website functionality
- Remember user preferences
- Improve website performance
- Understand website usage
- Support analytics
Customers may manage cookie settings through their browser where applicable.
8. Third-Party Service Providers
Certain services may require sharing relevant customer information with trusted third-party service providers, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting providers
- Analytics/service providers
- Communication providers
Information shared will be limited to what is reasonably required to provide the relevant service or comply with applicable obligations.
9. Data Security
AQUAPET STORE takes reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
10. Data Retention
Customer information may be retained for as long as reasonably necessary for:
- Order processing
- Customer service
- Accounting and business records
- Warranty/replacement purposes
- Legal and regulatory requirements
- Dispute resolution
11. Customer Privacy Requests
Customers may contact AQUAPET STORE regarding questions or requests relating to their personal information.
Requests will be handled according to applicable law and the applicable data protection framework.
12. Policy Updates
This Privacy Policy may be updated from time to time.
Any changes will be published on this page.
13. Contact Us
Phone: +91 73585 95622. Email: aquapetstore4@gmail.com. Location: Ornamental Fish Trade Centre, Chennai.