Terms & Conditions

Welcome to AQUAPET STORE. By accessing or using our website and purchasing products through our online store, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before placing an order.

AQUAPET STORE is an online store providing aquarium-related products, including aquarium pumps, filters, chillers, fish food, aquarium accessories, planted aquarium products, water test kits and other related products.

The website is operated and managed by AQUAPET STORE.

For tax invoices and statutory records, the GST-registered legal name is Anthoniraj Simonraj, trade name SIMONS AQUAZONE, GSTIN 33DKMPS5621C1Z7, at Plot No. 44/9, Thirumalai Nagar 1st Street, Kolathur, Chennai, Tamil Nadu 600099.

By using this website, creating an account, browsing products, or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

We make reasonable efforts to ensure that product names, descriptions, specifications, images and prices displayed on the website are accurate. However:

• Product images may vary slightly from the actual product.
• Packaging may change depending on the manufacturer.
• Product colours may appear different depending on the customer's screen.
• Specifications may be updated by manufacturers.
• Product availability may change without prior notice.

Customers are responsible for reviewing the product details, specifications, compatibility and intended usage before placing an order.

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges and other charges, if any, will be displayed during the purchasing process.

AQUAPET STORE reserves the right to correct pricing or product information errors.

If an order has been placed with an incorrect price due to a technical or system error, AQUAPET STORE may contact the customer regarding the order before processing it.

All products are subject to availability.

If a product becomes unavailable after an order has been placed, AQUAPET STORE may contact the customer regarding the available options.

Customers are responsible for providing accurate information while placing an order, including:

• Full name
• Mobile number
• Email address
• Complete delivery address
• PIN code
• Product and quantity selected
• Any other information required to process the order

AQUAPET STORE is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Placing an order does not automatically guarantee acceptance of the order.

An order will be considered confirmed after successful payment verification and order processing by AQUAPET STORE.

AQUAPET STORE reserves the right to cancel or decline an order in situations such as:

• Product unavailability
• Incorrect product information
• Pricing errors
• Suspected fraudulent transactions
• Payment issues
• Delivery restrictions
• Other legitimate operational reasons

Customers may use the payment methods made available on the website.

Payment must be successfully completed before an order can be processed for prepaid orders.

Payment information is processed through the applicable payment service provider. AQUAPET STORE does not intentionally store sensitive card information such as complete card numbers or CVV details.

Cancellation requests may be considered only before the order has been dispatched, subject to the applicable order status and business conditions.

Once an order has been dispatched, cancellation may not be possible.

Any applicable payment reversal or refund will be handled according to the applicable payment process and legal requirements.

Orders will be processed and dispatched according to the Shipping & Delivery Policy.

Delivery timelines are estimates and may be affected by courier delays, weather, natural events, public holidays, operational disruptions, incorrect customer information, remote delivery locations, or other circumstances beyond reasonable control.

AQUAPET STORE follows the Return, Replacement & Refund Policy published on the website.

Customers must carefully review that policy before placing an order.

AQUAPET STORE generally does not provide discretionary monetary refunds for change-of-mind purchases or products that are no longer required.

Eligible product issues will be handled according to the applicable replacement process and applicable law.

Customers are strongly required to record a complete and continuous unboxing video when receiving and opening their parcel.

The video should clearly show:

• The unopened package
• Shipping label
• Package condition
• Complete opening process
• Product and accessories
• Any visible damage or missing items

The unboxing video may be required when submitting a replacement or damage claim.

Warranty coverage, where applicable, will depend on the individual product and manufacturer/seller warranty terms.

Warranty does not automatically apply to every product.

Customers should check the warranty information provided on the product page or invoice.

Customers must use all products according to the manufacturer's instructions and intended purpose.

AQUAPET STORE will not be responsible for damage caused by:

• Improper installation
• Incorrect usage
• Unauthorized modifications
• Improper maintenance
• Electrical issues
• Physical damage caused after delivery
• Failure to follow manufacturer instructions

Customers are responsible for ensuring that the selected product is suitable for their aquarium, equipment, capacity, electrical requirements and intended application.

All website content, including logos, graphics, text, images, product content, design elements and other materials, belongs to AQUAPET STORE or its respective owners/licensors.

The content may not be copied, reproduced, modified or distributed without permission.

AQUAPET STORE aims to keep the website available and functional but does not guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical problems, hosting issues, network problems or other circumstances.

AQUAPET STORE reserves the right to update or modify these Terms & Conditions when required.

Updated terms will be published on this page.

These Terms & Conditions shall be governed by the applicable laws of India.

For questions regarding these Terms & Conditions, customers may contact: Phone: +91 73585 95622. Email: aquapetstore4@gmail.com. Location: Ornamental Fish Trade Centre, Chennai.