Shipping & Delivery Policy

AQUAPET STORE aims to process and deliver customer orders safely and efficiently.

Once an order is successfully placed and payment is confirmed, the order will be processed for dispatch.

Order processing time may vary depending on product availability, order quantity, verification requirements, working days and operational conditions.

Once the order is dispatched, customers may receive shipping or tracking information through the contact details provided during checkout.

The estimated delivery time will depend on delivery location, courier availability, product availability, shipping method and operational conditions.

The delivery timeline displayed or communicated at the time of purchase should be treated as an estimated timeline unless expressly stated otherwise.

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Free shipping offers, if available, may be subject to specific conditions.

Customers must provide a complete and accurate delivery address. This should include:

• Name
• Door/Flat/Building details
• Street/Area
• City
• State
• PIN code
• Valid mobile number

AQUAPET STORE is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

If delivery cannot be completed because of customer unavailability, incorrect address, incorrect phone number, customer refusal, failure to respond to the courier, or other customer-related reasons, the courier may attempt redelivery or return the parcel according to its applicable process.

Any additional shipping charges, where applicable, may be the customer's responsibility.

Delivery may occasionally be delayed because of circumstances outside AQUAPET STORE's reasonable control, including weather, natural disasters, transportation disruptions, courier delays, public holidays, government restrictions, strikes, technical problems, or other unforeseen circumstances.

Customers are advised to inspect the outer condition of the package at the time of delivery.

If the package appears visibly damaged, customers should document the condition and contact AQUAPET STORE support as soon as possible.

Customers must record a complete unboxing video when opening the parcel.

The video should begin before the package is opened and should clearly show:

• The package
• Shipping label
• Package condition
• Complete opening process
• Product
• Accessories/components
• Any visible damage or missing items

This video may be required for processing eligible damage, missing-item or wrong-product claims.

If a customer receives a product different from the product ordered, the customer should contact AQUAPET STORE support within the applicable claim period.

The customer may be required to provide the order number, photographs, unboxing video, product details and a description of the issue.

The request will be reviewed before any replacement action is approved.

An order may be considered delivered based on the delivery confirmation provided by the applicable courier/logistics service.

If the customer believes an order has been incorrectly marked as delivered, they should contact AQUAPET STORE immediately.

Phone: +91 73585 95622. Email: aquapetstore4@gmail.com. Location: Ornamental Fish Trade Centre, Chennai.