Return, Replacement & Refund Policy

AQUAPET STORE follows a replacement-focused policy for eligible product-related issues.

Customers are requested to carefully read this policy before placing an order.

AQUAPET STORE does not generally offer monetary refunds for completed purchases for reasons such as:

• Change of mind
• Product no longer required
• Personal preference
• Incorrect product selection by the customer
• Customer simply deciding not to use the product

Eligible product issues will generally be handled through the applicable replacement process, subject to product availability, verification, product-specific terms and applicable law.

Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded.

A replacement request may be considered if the customer receives:

• A damaged product
• A defective product, where applicable
• A wrong product
• A missing component/item, where applicable
• A product that materially differs from what was ordered or advertised

All claims are subject to verification and approval.

A complete unboxing video is mandatory for damage, missing-item and wrong-product claims.

Customers should record the entire opening process without interruption. The video should clearly show:

• The unopened package
• Shipping label
• Outer packaging
• Opening of the package
• Product
• Accessories
• Condition of the product

Customers are strongly advised not to discard the packaging until the product has been inspected and any potential issue has been resolved.

Customers must report an eligible issue within 48 hours / 2 calendar days from the date of delivery.

The request should include:

• Order number
• Customer name
• Contact number
• Product name
• Clear photographs
• Complete unboxing video
• Detailed description of the issue

Requests submitted after the specified period may not be accepted, except where a different period is required by applicable law or an applicable manufacturer warranty.

After receiving a replacement request, AQUAPET STORE may review order details, product details, photographs, unboxing video, product condition, packaging condition, warranty terms and other relevant information.

A replacement will be processed only after the claim has been reviewed and approved.

Submitting a replacement request does not guarantee approval.

AQUAPET STORE will review each request based on the available evidence and applicable product terms.

Where an eligible claim is approved, AQUAPET STORE will generally provide a replacement product rather than a monetary refund, subject to product availability and applicable terms.

The replacement may be the same product, or an equivalent product, where appropriate and agreed/required.

Any applicable price difference or other conditions for an alternative product will be communicated to the customer before processing.

If the exact replacement product is unavailable, AQUAPET STORE will communicate the available options to the customer. This may include an equivalent product, an alternative product with applicable price adjustment, or another solution agreed with the customer.

Replacement will generally not be accepted for:

• Change of mind
• Product no longer required
• Wrong product/model/size selected by the customer
• Incorrect usage
• Improper installation
• Failure to follow manufacturer instructions
• Damage caused after delivery
• Physical damage caused by the customer
• Unauthorized modification
• Unauthorized repair
• Normal wear and tear
• Damage caused by misuse
• Claims submitted after the applicable claim period
• Claims without sufficient evidence

These exclusions remain subject to applicable law and any applicable manufacturer warranty.

For electrical products such as pumps, filters, air pumps, chillers and similar equipment, customers must follow the manufacturer's instructions.

Damage caused by incorrect voltage, electrical fluctuation, incorrect installation, dry running where prohibited, improper maintenance, water entering non-waterproof electrical components, or unauthorized modification may not be covered under the replacement policy or manufacturer warranty.

Customers should retain the original product packaging, accessories, manuals and other components until the product has been inspected and the replacement/warranty process, if any, has been completed.

For an approved replacement claim caused by a verified product issue, AQUAPET STORE will arrange the applicable replacement process. Shipping responsibility will be determined based on the nature of the approved claim.

Some products may have manufacturer or seller warranty coverage.

Warranty terms vary from product to product.

Customers should check the warranty information provided with the product or on the product page.

Customers are responsible for selecting the appropriate product, checking product specifications and compatibility, and following installation, operating and maintenance instructions.

This policy is intended to explain AQUAPET STORE's normal commercial replacement process. It does not remove or restrict any consumer rights or remedies that may apply under applicable law.

Customers should contact AQUAPET STORE as soon as possible after identifying an eligible issue.

Phone: +91 73585 95622. Email: aquapetstore4@gmail.com. Location: Ornamental Fish Trade Centre, Chennai.

Customers should keep their order number ready when contacting support.